Got a question or two?

Got a question or two?

We’ve listened to the most frequently asked questions and collated a list of all the information you’ll need, making it easier for you.

120 Day returns

Get notified after 90 days and if you’re not happy you’ve got a 30 day window to return.

Whatsapp support

Want to speak to one of us and get some in-depth information? You can find us here.

Livechat support

Our customer service gurus are here to help - hit them up in the bottom right corner.

Prescription lenses

Single vision up to +8.00 / -10.00 using the thinner 1.67 materials. Custom orders on request.

Ethically sourced

From our frames to our cases, all of our products carefully consider people and planet.

120 Day returns

Get notified after 90 days and if you’re not happy you’ve got a 30 day window to return.

Whatsapp support

Want to speak to one of us and get some in-depth information? You can find us here.

Livechat support

Our customer service gurus are here to help - hit them up in the bottom right corner.

Prescription lenses

Single vision up to +8.00 / -10.00 using the thinner 1.67 materials. Custom orders on request.

Ethically sourced

From our frames to our cases, all of our products carefully consider people and planet.

When should I wear my blue blockers?

This depends on which lenses you opt for. They all have different uses and need to be worn at certain times of day to get optimal results. 

Relief Filters (Daytime Use)

To be worn anytime when doing digital work or in an artificially lit environment (ONLY inside in daylight hours).

- Designed for individuals who work on a screen or in a heavily artificially-lit environment. 

- Developed to alleviate CVS symptoms (tired eyes, headaches, brain fog)

- Developed with both colour-sensitivity and phototoxicity

Dusk Filters (Nighttime Use)

To be worn after sundown until bedtime. Or when struggling on screens in the afternoon. 

- Designed for both individuals who want to boost their sleep and recovery, and individuals who want to reduce stress and activation in the evening.

- Support individuals who have high levels of screen use in the evening. 

- Developed with night drivers in mind, the ABS% puts these in the category III level, meaning it’s legal for you to drive at night whilst wearing them. 

Our lens technology

Our lenses are designed and manufactured by leading specialists in the UK, packed full of technology that you won’t find anywhere else. Each pair of lenses goes through a twenty stage process to make sure you are protected from harmful HEV light.

Here are a handful of features our lenses boast:

- Anti-reflective coating

- Anti-static coating (prevents dust) 

- Hydrophobic coating (prevents water)

- ‘Green coating’ made by 9 layers of treatment applied to the lens meaning clearer images without glare, so a longer period without eye strain. 

- CR39 lens as standard

Do you offer prescription lenses?

We do! This comes at an extra cost depending on your prescription type and strength. 

Standard RX: sphere +4.00 / -6.00 (+2 / -2 opposite cylinders)

1.67 RX = sphere + 8.00/-10.00  (+4 /- 4 opposite cylinders)

If you’ve got an astigmatism you need cylinder and axis. 

If not, PD and dioptre are fine.

How to measure PD (pupillary distance)

Stand just infront of a mirror.

- Hold a ruler against your brow.

-Close your right eye then align the ruler's 0 mm with the center of your left pupil.

-Look straight then close your left eye and open your right eye.

The mm line that lines up to the center of your right pupil is your PD.

*Please note prescription lenses can not be reimbursed fully.

Can I put blue light lenses in my current frames?

You sure can! If you send us your frames we can put our blue light blocking lenses in for you! This service costs differs based on your required filter and prescription. Email info@dougos.co.uk for further details.

Is it worth supplementing melatonin?

This is a big no-no. Although theoretically, it would help your sleep. Studies suggest supplementing an unnatural amount of  melatonin at a time of day when it is not supposed to be present, it can increase photosensitivity to the eye, putting it at an increased risk of damage.

I’ve seen cheaper pairs online, whats makes your glasses better?

As the age-old saying goes, “buy cheap, buy twice”. 

At Dougo’s, we pride ourselves on the quality of our product. We’ve done all we can to ensure we have sourced high-quality materials responsibly, not only that, but our blue light blocking technology is UK lab manufactured and tested - our filtration percentages speak for themselves.

Away from the glasses, we believe our service is second to none. We offer free lens swaps, free returns, accident protection, a money-back guarantee, a 120-day trial and a free online course to name a few…

Are these suitable for children?

All our frames can be worn by children, in fact, we actively encourage children to wear blue light blockers! We advise you to check the frame sizes beforehand but we will be releasing a children's range in the near future.

Do you offer corporate packages?

If you’re looking to increase employees' health, productivity, and boost office morale, look no further and get in touch. Our eyes at work scheme offer discounts to ALL businesses.

Email info@dougos.co.uk for more information.

What’s your returns policy?

As standard, we offer a 14 day free returns period, no questions asked. You will be supplied with a postage label so please look after it. 

After the 14-day period has ended you will only be able to return the glasses between the 90-120 day trial period. We can however swap your lenses for any other lens completely free of charge at any time within the 120 day trial period. 

*We do not offer refunds for customized items, like prescription lenses, unless there is a manufacturing defect. They will deducted from the refund.

* The product must be completely undamaged in its original packaging.

How long will it take to receive my order?

As standard, we offer Fedex 24-hour tracked delivery via Royal Mail, despatch times will vary depending on your prescription type;

Plano (no prescription) = 3-5 working days

RX prescription = 7-10 working days 

Is there a finance option?

There sure is! We have partnered with Clearpay to offer 0% interest on your purchase.  

Please select the Clearpay option at checkout to spread the costs over three months with no extra charges.

Do you offer any discounts?

There are a variety of discounts available for you to use such as:

- Blue light card

- Student discount

- 65+ over

- NHS staff discount 

- Frame recycling scheme*

To receive your discount code please email Info@dougos with a picture of your corresponding ID. 

*send us any pair of old frames to (address) and receive 15% discount off your order. One code per customer.

What are the sizes of your frames?

The Ott = 47 - 22 - 145

The Sharma = 48 - 20 - 140

The Wunsch = 46 - 22 - 140

Do you offer a warranty/guarantee?

All Dougo’s glasses come with a two-year guarantee across all products. This includes flaws in materials, craftsmanship, coatings, and cracks. Manufacturing defects do not include scuffed lenses, loose screws, or anything that can be attributed to user error. 

We also provide accident protection as an optional extra for £19.99. This is valid to claim once per purchase and covers scratched lenses, a broken hinge and/or arm. 

*Please note we must be able to refurbish the glasses for a valid claim.

Aftercare

Look after your frames, and they'll look after you.

The suede cloth provided is sufficient enough to rid of most marks and smears. We only recommend using chemical-free glasses/lens cleaner to clean your glasses. Do not leave glasses in a place of excessive heat or moisture as this can affect the lens coatings.

Need help with an order?

Do not fear, we are hear to help! You can contact us via the live chat and we'll get back to you right away!

Find out what blue light glasses you need (in 3 minutes).

Not sure which frame? How about the sharma...

  • Relief

    Available in four colours

  • Dusk

    Available in four colours

  • Relief

    Available in four colours
  • Dusk

    Available in four colours